Privacy Policy

At Metro AV Group Pty Ltd ABN: 49 676 358 188 (trading as Sydney Metro AV), we respect your privacy and are committed to protecting the personal information you share with us.
This policy explains how we collect, use and safeguard your information.

1. Information We Collect
We may collect personal information such as:
Your name, business name, address and contact details.
Payment and billing details.
Event and booking information.
Any correspondence you send us.
We may also collect website usage data (such as traffic, pages visited and browser/device type) through analytics tools and cookies.

2. How We Use Your Information
We use your information to:
Provide and manage our services, equipment hire and sales.
Process payments and issue invoices.
Communicate with you about bookings, projects or enquiries.
Improve our services and website.
Meet legal and regulatory obligations.
We will never sell your information to third parties.

3. Sharing Your Information
We may share your information with:
Trusted suppliers and contractors who assist us in delivering services.
Payment processors, accountants and IT providers.
Where required by law, regulators or government authorities.
All third parties are required to keep your information secure and use it only for the agreed purpose.

4. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using secure servers, access controls, and staff training.

5. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or outdated. To do this, please contact us using the details below.

6. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and measure traffic. You can disable cookies in your browser settings, but this may affect how the site functions.

7. Contact Us
If you have any questions about this Privacy Policy, or if you wish to make a complaint about how your information has been handled, please contact us at:

Metro AV Group Pty Ltd (Sydney Metro AV)

Email: info@sydneymetroav.com.au
Phone: 1300 181 931
Address: 4/21 Hickeys Road Penrith NSW 2750

We will respond to any privacy concerns in line with our obligations under the Privacy Act 1988 (Cth).